Shipping policy

This English version is provided for convenience. The French version prevails.

Zones and rates

We deliver to France and to the other countries of the European Union.

• France: €3.90 for orders under €40, free delivery from €40.
• Other European Union countries: €5.90 for orders under €60, free delivery from €60.

Delivery times

The estimated delivery time, counted from the confirmation of your order, is 5 to 10 working days in France and 7 to 14 working days in the other European Union countries. This time includes order preparation and transit. It may be longer during busy periods or in the event of a transport incident.

Origin and tracking

Our products are shipped from a warehouse located in Europe. A tracking number is sent to you by e-mail as soon as your order ships.

Damaged, delayed or lost parcel

If your parcel arrives damaged, or if you have received nothing by the end of the stated delivery time, write to us at maisonfidele@yahoo.com with your order number. We will look for a solution with the carrier and offer you, as appropriate, a new shipment or a refund.